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Privacy Policy

Transparency matters. Here is how CRM360 collects, protects, processes, and respects your personal data across our services.

Effective Date: August 21, 2026
5 min read time
Official Document

CRM360("CRM360", "we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect personal data when you access or use our website, application, and related services.

By accessing or using CRM360, you acknowledge that you have read and understood this Privacy Policy. Where required by applicable law, we will obtain your consent or rely on another lawful basis before processing your personal data.

01

Information We Collect

We may collect the following categories of information:

a) Account Information

When you create an account, invited to use CRM360 or otherwise register to use the service, we may collect your name, email address, password, organization name, role, and profile information.

b) Customer Relationship Data

CRM360 enables users to manage contacts, companies, deals, tasks, documents, emails, notes, and related business records. Such information is typically provided by users and is controlled by the organization using the service.

c) Email and Integration Data

If you connect an email account or third party service, we may process email metadata, messages, recipients, attachments, and related information necessary to provide synchronization, sending, workflow, and CRM features.

d) Usage Information

We may collect information about your use of CRM360, including pages visited, features used, actions taken, device type, browser type, IP address, log data, and similar technical information.

e) Cookies and Similar Technologies

We may use cookies or similar technologies to keep users signed in, improve security, remember preferences, and analyze service usage.

02

How We Use Information

We may use personal data to:

  • a)provide, operate, maintain, and improve CRM360;
  • b)create and manage user accounts;
  • c)manage CRM records such as contacts, companies, deals, tasks, documents, and emails;
  • d)authenticate users and protect accounts;
  • e)send verification emails, invitations, reminders, and service related notifications;
  • f)provide customer support;
  • g)monitor usage, diagnose errors, and improve performance;
  • h)comply with legal obligations and enforce our terms; and
  • i)carry out any other purpose disclosed to you at the time of collection or otherwise permitted by law.
03

How We Share Information

We do not sell personal data. We disclose information only under strict operational and legal circumstances:
a)Authorized Organization Users

to authorized users within the same organization account;

b)Vetted Service Providers

to service providers that assist us in operating CRM360, including hosting, email delivery, cloud storage, analytics, and security services;

c)Third-Party Integrations

to third party integrations when a user authorizes such connection;

d)Legal Requirements

if required by law, regulation, court order, or other legal process;

e)Protection & Corporate Transactions

to protect the rights, safety, security, and property of CRM360, our users, or others; and in connection with a merger, acquisition, financing, restructuring, or sale of assets.

Where required by law, we will take appropriate measures to ensure that any disclosure is limited to the relevant and necessary information.

04

Data Storage and Security

a)

We implement reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

b)

However, no internet based service can be guaranteed to be completely secure.

c)

Users are responsible for maintaining the confidentiality of their login credentials and for controlling access to their organization account.

05

Data Retention

a)

We retain personal data for as long as necessary to provide CRM360, comply with legal and regulatory obligations, resolve disputes, enforce agreements, maintain business records, and for other legitimate business purposes permitted by law.

b)

Where an organization requests deletion of account or business data, we may retain certain information to the extent necessary for legal, security, backup, audit, and operational purposes.

06

Your Rights and Choices

a)

Depending on your location and applicable law, you may have rights to access, correct, update, export, restrict, object to, or delete certain personal data.

b)

You may update certain account information within CRM360. For other requests, do well to contact us using our contacts details. Where required, we may ask you to verify your identity before responding to your request.

07

Third Party Services

a)

CRM360 may integrate with third party services such as email providers, cloud storage providers, or communication tools. Your use of those third party services is governed by their own privacy policies and terms.

b)

We are not responsible for the privacy practices or content of third party services.

08

Children's Privacy

CRM360 is intended for business use and is not directed to children. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child in a manner not permitted by law, we will take appropriate steps to delete or secure such data as required.

09

International Transfers

If you access CRM360 from outside the country where our systems or service providers are located, your information may be transferred to and processed in other countries. Where required, we will take steps to ensure that such transfers are carried out in accordance with applicable law.

10

Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date above and may provide additional notice where required by law. Your continued use of CRM360 after the updated policy becomes effective constitutes your acknowledgement of the revised policy.

11

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Company / Operator

crm360 Inc.

Headquarters

Victoria Island, Lagos, Nigeria